Terms and Conditions

TERMS OF SALE
The general conditions of sale detailed below govern the contractual relations between all site users at www.saymyname.pt and the brand. The general conditions of sale are the only ones applicable and replace all other conditions, except when prior permission is expressed and written. It is considered that when validating an order, the customer is easily accepting our terms of sale. Every clause that accompanies a request or any other document (such as conditions of purchase by the User), which are in opposition with these general conditions, will not be accepted by the brand. The conclusion of purchase and sales contracts SAYMYNAME products presupposes knowledge and acceptance of the General Conditions by the User. By accepting the General Conditions, the user confirms having read the General Conditions have the legal capacity to accept and to celebrate the purchase and sale agreement SAYMYNAME products.

REGISTRATION
When placing an order, the User can use a previously created account or create an account during the checkout process by filling the form on www.saymyname.pt site. After registering as a client, the User can access his personal account on line by logging after the introduction of a personal password and transferable, chosen by him at the time of completion of the registration. From the moment you access your personal account on line, the user is subject to these general conditions, as well as the laws and regulations governing its operation and use.

ORDERS
Orders are made through the website www.saymyname.pt
We do not accept orders by phone or email.

PRODUCT INFO
The description of the products on our website is the one that should be considered by the User and not the one provided by other sources, websites or magazines. SAYMYNAME reserves the right to modify at any time, information, and product offerings SAYMYNAME, prices, promotions and business conditions presented on the site www.saymyname.pt

PRICES
All product prices SAYMYNAME indicated in www.saymyname.pt site include value added tax (VAT) at the rate of 23% or the rate at any time, result of provisions in the force countries . The total VAT payable by the User will be indicated on the invoice to be sent to the User. Product prices SAYMYNAME, as well as their characteristics, are subject to change without notice by the SAYMYNAME. However, any such changes will be posted on the site www.saymyname.pt in order to keep them informed users, by which is meant that the user of them learned prior to the order. Checking up an error in the price of ordered products, whether the SAYMYNAME, whether the user may, at any time up to the dispatch of goods, cancel the order. Prices are always subject to final validation and according to invoice for the purchase.

PAYMENT CONDITIONS
PayPal is one of the simplest and fastest way to make a payment online.
To promote the privacy and security of documents and information to be transmitted over the Internet, the User can make the payment of their purchases through the management company payments, PayPal. 
Bank transfer to the bank data indicated on the confirmation e-mail you will receive to complete your request. You must indicate the order number (#xxx) when doing this bank movement. In the absence of this element, any delay in processing your order and / or shipping of goods resulting from that failure it will be solely responsible.

SHIPPING
Our products are shipped by Portuguese post with a standard service. For express service, please contact sales@saymyname.pt.
Inside Portugal, shipping is free of charge for Standard Delivery and delivered within a period of 3 to 6 days.
Europe the price is 25 EUROS, and delivered within a period of 3 to 6 days.
The rest of the world the price is 35 EUROS, and delivered within a period 7 days.

Please note that for countries outside the E.U. import duties, taxes and fees may have to be paid for ahead of delivery at your expense.

DELIVERY
An invoice is the proof of the number of product that were shipped. The User must, as soon as he receives the product, ensure that the volume is in good condition with the correct quantities and not damaged or has any evidence of abuse or violation of the enclosure, he should complain writing on the waybill on reception and participate SAYMYNAME this occurrence for the respective purposes within 48 hours through email sales@saymyname.pt. In all orders placed online, the User bears the cost of shipping. In case of unavailability of the carrier to make the delivery of products on the date specified, the user will be contacted to be given another delivery date. The order is considered to be dispatched from the time the SAYMYNAME delivery to the carrier, and will be responsible for its delivery to the User, the terms listed below:
– The products will be shipped and delivered to the User by the carrier, and this responsible for any delay in delivery of the order.
– If you do not meet any person who receives and sign the confirmation at the “Delivery Location”, the logistics operator will not deliver any product.
– In this case, the User will be contacted by the carrier responsible for delivery of the order in question, and a new markup will be carried out by the carrier to deliver the ordered product. A delivery shall be done or a product is considered delivered when signing the delivery receipt at the agreed address.

DEADLINE
Our deadline to send the orders to our Users is 7 working days after we receive the payment, and if there is availability of products in stock. In the case of no stock, the User will be contacted in order to be informed about delivery or to know his alternatives to the product ordered. The responsiveness of the SAYMYNAME within the said time limits are, however, dependent on the availability of their stock.

COMPLAINTS
If the product you received is not in accordance with the invoice, the User must let SAYMYNAME know at that same day or within 15 days, sending a copy of the invoice, which shall be sent together with their complaint. Every product must be accompanied by a product copy, specifying the reason that does not allow the User to properly use the product and the product has to be in the original state and in perfect condition and complete, and, if necessary to prove this imperfection, please return the product with its packaging with useful references to identification.
After expiry of 15 working days to deliver the product, any claim will be evaluated by SAYMYNAME a, which can be accepted or not, depending on assessment of the same. No claims will be accepted if the conditions above are not strictly respected.

RETURNS
Products may only be returned after preliminary agreement through writing from SAYMYNAME within a maximum period of 15 days after the delivery date. Returned products should be addressed to SAYMYNAME and the shipping charges will be borne by the User. All products may be returned provided they have not been used retain their original features are complete and carefully packed in their original packaging without any signs of use. Their labels must be intact, allowing their eventual resale. Returns are not accepted on the network of physical stores. If the returned items are damaged or worn, the SAYMYNAME, reserves the right to not accept the return and as well, to refuse to repay the grant.
If the material does not meet your needs, you can return us the order.
After confirmation of the return by SAYMYNAME, customer should expedite the product to : Rua José Falcão, 157 Galerias Lumiére, loja 7 4050-317 Porto, Portugal.
After confirmation by SAYMYNAME the product of the state, the goods can be exchanged for other desired items or, if the User so desires, will be the refund of the product excluding transport costs. To this end always join the purchase invoice to the list of items for exchange and / or your NIB by the return. Transport costs of return are the sole responsibility of the User. Any order received in SAYMYNAME sent to recovery will not be accepted. Orders returned should be sent by registered post, if it does not happen to SAYMYNAME is not responsible for the loss thereof. SAYMYNAME will only accept the contract resolution if the product is returned intact, without any use, damaged packaging or any other damage and by mutual agreement with the User.

ORDER CANCELLATION BEFORE SHIPMENT
The User can cancel the order products without any associated cost, provided that they have not yet been sent. 
If you make an order and want to cancel it should contact us immediately via e-mail sales@saymyname.pt name and number associated with the order. Only after this procedure the cancellation of the order is possible. If the request for cancellation is successful, the user will be notified by email of this decision and the cancellation will be processed at no cost to the User.